Arcadia•2h ago
Naukri
IT Support Junior Technician
Chennai
Full Time
Mid Level
N/A
N/A
N/A
Full Job Description
Junior IT Support Technician - Chennai
Join our dynamic IT team as a Junior IT Support Technician in Chennai, where you will be the first point of contact for technical excellence. This is a fast-paced, shift-based role (24x5) supporting a global team, offering a prime opportunity for an eager learner.
Responsibilities
- Technical Troubleshooting: Provide comprehensive support for macOS and Windows environments, managing the full ticket lifecycle from initial intake to final resolution, encompassing hardware diagnostics, software provisioning, and complex systems troubleshooting.
- Access Management: Handle the day-to-day execution of onboarding and offboarding, ensuring users have the correct access to internal systems and SaaS platforms like Google Workspace and Slack.
- AI-Enabled Troubleshooting: Utilize AI tools as a daily assistant to research solutions for technical issues, draft clear user documentation, and improve the speed and accuracy of ticket resolutions.
- Jira Ticket Ownership: Manage your ticket queue within Jira Service Desk effectively, handling standard requests independently and collaborating with Senior technicians for complex Jira project customizations.
- Process Execution: Work within established automated workflows to ensure IT data and Asset Management boards remain updated and accurate.
- Global Support: Support the wider IT team in maintaining office technology and internal infrastructure across our global locations.
- Mentorship & Growth: Actively learn from Senior technicians to grow your skills in advanced troubleshooting, Jira administration, and workflow automation.
Requirements
- Experience: 1-3 years of experience in an IT Helpdesk or technical support environment.
- OS Foundations: Solid basic knowledge of macOS and Windows troubleshooting.
- Access Management: Familiarity with managing user accounts in tools like Google Workspace, Slack, or Zoom.
- AI & Tech Savvy: A strong interest in using AI tools to find solutions to problems and streamline your daily workload.
- Eagerness to Learn: A "can-do" attitude with the ability to handle a high volume of diverse tickets while knowing when to escalate complex issues to Senior staff.
- Shift Flexibility: Comfort working in a shift-based environment to support our 24x5 global operations.
- Communication: Clear and empathetic communication skills for supporting non-technical users.
Benefits
- Competitive Compensation: Based on market standards.
- Hybrid Model: Remote-first policy with city-center office access.
- Health & Wellness: Medical Insurance (1+5 Family Members) and Flexible Benefit Plan.
- Impact: A chance to contribute to a $1.5B valuation company helping to build a clean energy future.
Company
Arcadia
Arcadia is a company committed to building a clean energy future. While specific details about its operations and mission beyond this focus are not provided, it operates as a growing entity within the...
Chennai
Posted on Naukri