IT Support Engineer

About The Role
Join Comscore's IT Services & Support team in Pune to keep our global workforce productive. You will own identity, endpoint, and service-desk operations across APAC and EMEA business hours.

What You'll Do:

• Resolve tickets end-to-end using documented runbooks for access grants (Okta, AD, M365) covering ~270 applications including Copilot, Adobe Creative Cloud, and more.
• Manage user lifecycle: add/remove from security groups, handle mail aliases/shared boxes in Microsoft 365 & Active Directory.
• Process account creations (contractors), extensions, offboarding via AD/Okta.
• Perform endpoint recovery (BitLocker keys, Quest KACE/Automox re-enrollment, CrowdStrike Falcon).
• Support hardware setup, imaging, and onboarding for the Pune office with US/EMEA handoffs.
• Maintain Confluence runbooks and improve JIRA Service Management request templates.

What You'll Need:

• Bachelor's in CS/IS or related field. Fresh graduates welcome.
• 0-5 years experience in IT Support/Service Desk.
• Familiarity with Okta, M365 Admin Center, Active Directory, Entra ID.
• Strong written English for global collaboration (US/EMEA).