IT Support Engineer

We are seeking an IT Support Engineer to join our team in New Delhi, India. In this role, you will be instrumental in supporting new computer projects and hardware installations. Your responsibilities will include the installation, configuration, testing, maintenance, and monitoring of end-user hardware, network infrastructure, peripherals, and software. You will diagnose and resolve desktop issues for end-users, implementing effective solutions. Additionally, you will assist in managing and maintaining our local area network (LAN), wide area network (WAN), and internet systems. This position requires liaising with third-party support and equipment vendors as needed. The role offers flexible working hours with a five-day work week, totaling eight hours per day, allowing for an early start and early finish, or a later start with a later finish.

Key Responsibilities:

• Provide support for new computer projects and hardware installations.
• Assist in the installation, configuration, testing, maintenance, and monitoring of end-user and network hardware, peripheral devices, printers/scanners, software, and other products.
• Diagnose and resolve desktop issues for end-users, recommending and implementing corrective solutions.
• Assist in managing and maintaining the organization’s local area network (LAN), wide area network (WAN), and internet systems.
• Liaise with third-party support and PC equipment vendors when necessary.
• Perform other related duties as assigned.
• Flexible working hours with a five-day work week, ensuring a total of eight hours per day; early start allows for early finish, while a later start means a later finish.

Qualifications:

• Higher Diploma or above in Information Technology, Computer Studies, or related disciplines.
• 1-3 years of relevant work experience.
• Basic skills in installing and maintaining Windows PC/Mac hardware and software.
• Basic skills in installing and maintaining printers, scanners, and other peripheral devices.
• Fundamental knowledge of networking, routing, and switching.
• Excellent problem-solving skills and attention to detail.
• Good organizational, prioritization, and multitasking abilities.
• Strong communication skills, capable of effectively interacting with team members and end-users.
• Proficiency in English listening, reading, speaking, and writing.
• A proactive attitude and a strong willingness to learn and improve.