IT Support Engineer

Imaging Endpoints is seeking an IT Support Engineer in Hyderabad / Secunderabad, Telangana, India, to provide crucial first-level technical support to internal users, external users, and medical professionals. This role involves user onboarding, executing standard operating procedures (SOPs), and collaborating with Innovation and IT Leadership.

Key Responsibilities:

• Manage and troubleshoot Office 365 environments.
• Provide Windows administration and end-user support.
• Perform Active Directory user management (password resets, account unlocks, group access).
• Understand and apply RBAC concepts.
• Possess strong end-user support capabilities.
• (Good to have) Knowledge of automation techniques.
• (Preferred) ITIL certification.
• (Good to have) Basic knowledge of Citrix.
• Receive, configure, and deploy laptops.
• Offer desktop support for Microsoft O365 and other applications.
• Respond to IT environment alerts for failures and warnings.
• Manage user accounts, including onboarding and separation processes.
• Execute basic Windows server administration tasks.
• Administer various imaging applications.
• Process and execute SOP requests.
• Ensure effective shift handovers.
• Work assigned shifts.
• Undertake other assigned duties.

Qualifications and Experience:

• Bachelor of Science in Information Technology, Computer Science, or a related field is preferred.
• Minimum of two (2) years of equivalent Service Desk experience.
• Microsoft 365 certification is preferred.
• Experience supporting users from diverse regions with seamless communication.

Required Skills:

• Proficiency with desktop and laptop hardware.
• Knowledge of Windows 10 and Office Suite applications.
• (Preferred) Familiarity with Windows Server, Active Directory, Print Server, and Group Policy.
• (Preferred) Expertise in Microsoft Office 365.
• (Preferred) Understanding of TCP/IP and networking.
• (Preferred) Knowledge of Citrix.
• A service-oriented, flexible, and proactive approach.
• Superior attention to detail and excellent communication skills (oral and written).
• Self-driven with the ability to work independently and maintain a positive attitude.
• Ability to thrive in a team environment.
• Commitment to strict compliance with procedures, rules, and regulations.
• Ability to maintain strict confidentiality of sensitive data.
• Quick learner with the ability to grasp new concepts rapidly.
• Adaptability to the organization's and industry's evolving dynamics.
• (Significant advantage) Prior scripting/automation knowledge.
• Familiarity with ticketing and remote management systems.

Imaging Endpoints Team Culture:

• Passionate about Connect Imaging to the Cure^TM and improving cancer patients' lives.
• Desire to be part of a dynamic, growing, global team focused on advancing medical imaging.
• Commitment to team members, families, and communities, exemplified by Caring Endpoints.
• Upholds integrity and high ethical standards.
• Demonstrates high intellect, ingenuity, and problem-solving skills.
• Structured, organized, detail-oriented, and self-motivated approach to daily tasks.
• Accountable, communicative, and deadline-driven, celebrating successes.
• Maintains high standards for excellence and quality in all work.

Physical Requirements: Regularly required to use hands, reach, talk, and hear; frequently required to sit. Specific vision abilities include close vision, color vision, and the ability to adjust focus.

Travel: Approximately 5% (domestic and/or international).