Latinem
Latinem2h ago
Naukri

IT Support Engineer

Hyderabad
Mid Level

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Full Job Description

Roles and Responsibilities

  • Provide technical support to customers via phone, email, or chat for software application issues.
  • Troubleshoot and resolve customer complaints efficiently and promptly.
  • Collaborate with internal teams to identify issue root causes and implement solutions.
  • Document all customer interactions using ServiceNow or JIRA.

Job Requirements

  • 1-7 years of experience in application support or a comparable role.
  • Strong understanding of IT services and consulting industry trends.
  • Proficiency in multitasking while maintaining a high level of detail.

Company

Latinem

Latinem

Hyderabad
Posted on Naukri