
Peoplefy Infosolutions•2h ago
Naukri
It Support Engineer
Hybrid - Pune
Full Time
Mid Level
N/A
N/A
N/A
Qualifications
1/1 matched
Experience Level: Mid Level
- </p><ul><li>Strong troubleshooting and analytical skills<br /> </li><li>Hands-on experience in Windows environments<br /> </li><li>Experience in AD user/group management & permissions<br /> </li><li>Knowledge of network fundamentals<br /> </li><li>Ability to manage SLAs and escalation processes</li></ul>
Full Job Description
We are seeking a skilled IT Support Engineer with L1/L2 support expertise to join our team in Pune. This hybrid role operates on a rotational shift basis with an immediate to 15-day notice period preference. The ideal candidate will possess strong troubleshooting abilities for Windows environments and manage incident and service requests.
Key Responsibilities:
- Manage IT ticketing and incident management at L1/L2 levels.
- Provide remote and on-site Windows troubleshooting support via calls and ticketing systems.
- Troubleshoot issues related to Active Directory, DNS/DHCP, LAN/WLAN, Microsoft Outlook & MS Exchange, and SAP & other system applications.
- Possess basic knowledge of LAN network infrastructure, including endpoint cabling.
- Handle escalation management, ensuring prompt resolution of tickets by routing them to appropriate departments.
- Utilize and work with ticketing tools such as ServiceNow (SNOW), HP ALM, JIRA, BMC Remedy, Cisco, and Citrix.
Required Skills:
- Exceptional troubleshooting and analytical skills.
- Proven hands-on experience in Windows-based IT environments.
- Proficiency in Active Directory user/group management and permissions.
- Solid understanding of network fundamentals.
- Ability to effectively manage Service Level Agreements (SLAs) and escalation processes.
Company
Peoplefy Infosolutions
Peoplefy Infosolutions is a dynamic IT services company based in Pune, specializing in delivering innovative technology solutions. We are dedicated to empowering businesses through efficient and effec...
Hybrid - Pune
Posted on Naukri