IT Support

About the Role

CodeChavo is seeking a skilled IT Support professional to join our team in Bengaluru/Bangalore, India. This is a permanent position offering an exciting opportunity to contribute to a dynamic IT environment.

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain operating systems, software applications, and hardware components.
• Escalate complex issues to L2/L3 support teams as needed.
• Document support activities and solutions in the ticketing system.
• Assist in user account management, including password resets and access control.
• Perform routine maintenance and updates on IT systems and equipment.
• Provide support for remote users and mobile devices.
• Contribute to IT projects and initiatives as required.
• Manage IT asset inventory.

Requirements:

• 2 to 3 years of experience in IT support or a related field.
• Proficiency in Windows and Mac operating systems.
• Experience with Microsoft Office Suite and Client VPN Tools.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
• Familiarity with SDP IT ticketing systems and remote support tools.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Hands-on experience with managing Video conferencing solutions like Polycom, Cisco, etc.

Preferred Qualifications:

• Certifications such as CompTIA A+, N+, Microsoft Certified Professional (MCP), or similar.
• Experience with Azure Active Directory, Jamf Pro, Office 365, and Google Workspace.