IT Support Asst

Position Overview

CARES (Community Assistance Resources and Extended Services) is seeking an IT Support Assistant. This role provides critical first-level technical support to staff, programs, and multiple locations throughout the five boroughs. You will resolve user issues, manage Windows systems, hardware, Active Directory, and Office 365 environments.

Key Responsibilities:

• Daily Operations: Support installation of Windows OS, software, and hardware across the department.
• User Management: Administer Active Directory accounts and manage Office 365 environments for various locations.
• Project Participation: Collaborate on planned initiatives to facilitate system upgrades and replacements within established timelines.
• Location Support: Provide responsive technical assistance across our diverse sites throughout New York City's five boroughs.
• Prioritization: Successfully manage multiple tasks, projects, and deadlines with limited supervision.
• Flexibility: Demonstrate willingness to support program initiatives as needed, including outside standard working hours when required by mission-critical needs.
• Duties: Perform other job-related duties assigned in alignment with organizational goals.

Must-Have Qualifications:

• Communication: Excellent verbal and written skills to effectively interact with internal teams, external customers, and diverse stakeholders.
• Analytical Skills: Ability to verify data accuracy across departments to troubleshoot complex technical issues efficiently.
• Work Ethic: Thrive under pressure by meeting strict deadlines while maintaining a positive attitude and delivering exemplary customer service.
• Independence: Capability to work autonomously, completing assignments within prescribed routines and standard accepted practices.
• Education: High school diploma or GED required.
• Experience: Minimum of 3 years supporting computer systems with a strong background in helpdesk support environments.
• Technical Proficiency: Strong experience supporting Windows PCs, coupled with advanced knowledge of Active Directory and Office 365.
• Licensing: Possession of a valid NYS Driver's License and maintain a clean driving record (essential for traveling between locations).

Preferred Qualifications:

• Certified A+ certification is considered a significant plus.
• Holding an Associate or College degree is preferred but not mandatory if experience compensates sufficiently.