IT Support Associate II

About the Role

Join Amazon's Global IT Support team to provide essential technical assistance for operations facilities worldwide. As an IT Support Associate II, you will troubleshoot complex technical issues, maintain critical IT equipment, manage support requests across local and remote networks, assist in training new hires, and serve customers from multiple buildings.

Key Responsibilities

• Allocate, maintain, and resolve troubleshooting for integrated computer systems within Operations facilities.
• Navigate network procedures to handle diverse support requests efficiently.
• Facilitate onboarding by assisting in the training of new team members.
• Pursue continuous learning to stay current with evolving technologies.

Physical Requirements

This role requires flexibility, including standing and walking for shifts up to 12 hours. Candidates must be able to lift up to 49 lbs and frequently push, pull, squat, bend, and reach while moving equipment within local or regional areas.