Eurofins•2h ago
Naukri
IT Product Support Engineer/Analyst
Bengaluru
Full Time
Mid Level
N/A
N/A
N/A
Qualifications
4/4 matched
Experience Level: Mid Level
- </b> <br /> <b> Experience: </b> </li> <li> Minimum of 2-4 years of professional experience in software support </li> <li> Proven experience in using ticketing tools on BMC Remedy </li> <li> Strong knowledge and hands-on experience with synchronous and asynchronous communication. </li> <li> Knowledge of modern software development methodologies and tools. </li> <li> Strong troubleshooting and debugging skills. </li> <li> Good working knowledge of MSSQL SQL
- T-SQL etc. </li> <li> Experience with usage of TFS </li> <li> Familiar UI testing and Unit Testing (MS Test/ Jasmine/ MOQ/ NUnit/ Karma etc.) <b> <br /> <br /> </b> <b> Skills: </b> </li> <li> Excellent communication and debugging skills <br /> <br /> <b> Responsibilities </b> </li><li> Route tickets to the correct queue inside BMC Helix </li> <li> Track ticket status and follow up or escalate tickets that remain unresolved for too </li> <li> He must support 1st level support of applications. </li> <br /> <b> Personal / Soft </b> <b> Skills: </b> <li> Excellent communication skills. </li><li> Ability to work effectively in a multicultural and distributed team environment. </li> <li> Proactive and solution-oriented approach. </li> <li> Ability to manage multiple tasks and projects simultaneously. </li> <br /> <b> PREFERED CANDIDATES: </b> <br /> <ul> <li> The successful candidate will have a self-motivated
- get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines
- details and quality. </li> <li> Good communication and interpersonal skills to interact with the team in Europe </li> <li> BE Computer Science/MCA or any other Bachelors degree with the right experience </li> </ul>
Full Job Description
IT Product Support Engineer/Analyst - Hybrid Role in Bengaluru
Eurofins is seeking a technically skilled IT Product Support Engineer/Analyst with a minimum of 2 years of experience to join our team in Bengaluru, India. This hybrid role requires 3 days in the office and 2 days of work-from-home, with flexible shift options (8:00 AM - 5:00 PM or 12:00 PM - 9:00 PM IST).
The ideal candidate will provide first and second-line technical support for our LIMS (Laboratory Information Management System) application. Responsibilities include diagnosing and resolving technical issues, supporting end-users, and automating tasks to enhance operational efficiency. This role involves working with diverse ticket languages and ensuring timely resolution within our BMC Helix ticketing system.
Key Responsibilities:
- Provide 1st and 2nd line technical support for LIMS applications.
- Design, write, and debug scripts (e.g., VBScript) to automate workflows, customize user interfaces, and enhance LIMS functionality.
- Maintain detailed documentation of issues, solutions, and procedures.
- Collaborate with other IT teams to escalate and resolve complex problems effectively.
- Ensure strict compliance with IT policies and data security standards.
- Route tickets accurately within BMC Helix and monitor ticket status.
- Follow up on or escalate unresolved tickets to ensure timely closure.
- Manage and process tickets submitted in languages other than English, potentially utilizing automated translation tools.
- Support 1st level support for applications, acting as a technical resource.
Required Skills & Qualifications:
- Minimum 2-4 years of professional experience in IT support, helpdesk roles, or software support.
- Proficiency in VBScript for automation and task scheduling is essential.
- Strong knowledge of Windows environments and fundamental networking concepts.
- Experience writing SQL queries, including MSSQL and T-SQL.
- Familiarity with ITIL practices and various ticketing systems, specifically BMC Remedy/Helix.
- Proven experience with synchronous and asynchronous communication.
- Knowledge of modern software development methodologies and tools.
- Strong troubleshooting and debugging skills.
- Experience with TFS (Team Foundation Server).
- Familiarity with UI testing and Unit Testing frameworks (e.g., MS Test, Jasmine, MOQ, NUnit, Karma).
- Excellent problem-solving and communication skills (written and verbal).
- Ability to work independently and manage multiple tasks simultaneously.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Personal & Soft Skills:
- Excellent communication and interpersonal skills for effective team interaction, especially with global and multicultural teams.
- Proactive and solution-oriented approach to challenges.
- Ability to work effectively in a multicultural and distributed team environment.
- A self-motivated, get-it-done attitude with the ability to think critically.
- A desire to learn new areas and expand technical capabilities.
- Discipline to pay attention to deadlines, details, and quality of work.
Work Environment:
- Location: Bengaluru, India
- Work Mode: Hybrid (3 days office, 2 days WFH)
- Shifts: Flexible (8:00 AM - 5:00 PM or 12:00 PM - 9:00 PM IST)
Company
Eurofins
Eurofins is a global leader in bioanalytical testing, providing a comprehensive range of services to the pharmaceutical, food, environmental, and consumer product industries. With a network of laborat...
Bengaluru
Posted on Naukri