IT Process Engineer II

The IT Process Engineer II at Jabil plays a pivotal role in driving the design and implementation of critical IT processes. This position oversees daily operational activities centered on change, configuration, incident, and problem management within an ITIL framework. Key responsibilities include ensuring stable service delivery, minimizing disruption from changes, identifying root causes to prevent incidents recurring, and maintaining accurate data for production environments. The role involves leading process design and tool implementation to support corporate strategy, developing efficiency metrics (KPIs), training teams on best practices, and fostering cross-facility collaboration to share knowledge. Ideal candidates will demonstrate strong communication skills, the ability to work both independently and collaboratively, a commitment to safety and compliance, and expertise in streamlining workflows to reduce costs while enhancing service quality.