IT Home Agent Support Specialist

IT Support Specialist - Gurugram

Join Teleperformance (TP) in Gurugram as an IT Home Agent Support Specialist. This role involves providing essential day-to-day technical support to employees across various hardware and software systems. You will be responsible for responding to and diagnosing user-reported problems, performing troubleshooting, rectifying faults, and escalating complex issues as needed. Your goal is to deliver effective and timely resolutions to user problems, queries, and complaints.

Key responsibilities include assisting in hardware and software evaluations and recommending upgrades or improvements to the IT infrastructure. This position requires a comprehensive understanding of IT systems and best practices. You will execute specialized projects and activities, working independently according to established principles and often initiating your own workload without constant supervision.

This role may involve guiding less experienced professionals, providing expertise, and taking ownership of the final product. Professionals at this level are expected to significantly enhance daily activities and processes within the IT department. You will also manage and oversee the implementation of short-term team activities, making operational decisions within a defined scope and focusing on professional excellence. Typically, this position will manage a team of individual contributor colleagues.