IT GLOBAL SUPPORT ASSISTANCE

About the job
We are looking for an IT Global Support Administrator to support the Global IT Service Team in day-to-day IT service management, reporting, coordination, and administrative activities.
The role will primarily involve managing and monitoring activities through the EasyVista ITSM tool, supporting basic SAP administration tasks, preparing and maintaining reports using Advanced Excel and Power BI, and coordinating with internal IT teams and business stakeholders.

Key Responsibilities
Manage and monitor incidents, service requests, and IT tickets using the EasyVista ITSM tool.
Ensure timely ticket updates, follow-ups, escalations, and closure in line with SLA requirements.
Support basic SAP administration and coordinate SAP-related requests with relevant teams.
Prepare and maintain IT reports and trackers using Advanced Excel.
Develop and maintain Power BI dashboards and reports for IT service performance and KPIs.
Analyze IT service data and provide regular reports and insights to management.
Coordinate with global IT teams, business users, and external vendors for issue resolution and follow-up.
Maintain IT documentation, records, and operational trackers.
Assist the Corporate IT Manager and Global Service Team with IT coordination and administrative activities.
Support continuous improvement of IT service management processes and reporting.