IT Administrator
Responsibilities
Qualifications & Requirements
Experience Level: Mid Level
Full Job Description
About the Role
We are seeking a proactive and security-conscious IT Administrator to take ownership of our internal technology operations. You will be responsible for the complete lifecycle of our IT assets, from procurement to secure remote wiping. You will provide technical support to our team using remote desktop tools and manage our SaaS subscriptions, acting as the primary gatekeeper.
Your goal will be to ensure our staff has the necessary tools securely and cost-effectively, while actively minimizing shadow IT and preventing budget wastage.
Key Responsibilities
IT Asset Lifecycle Management
- Inventory Control: Maintain an up-to-date and accurate record of all IT hardware, including serial numbers, user assignments, and physical locations.
- Procurement & Logistics: Manage the acquisition of new devices and oversee the logistics of shipping equipment to remote employees and retrieving assets from departing staff.
- Maintenance & Disposal: Coordinate hardware repairs with vendors and manage the secure and compliant disposal or recycling of outdated equipment.
- Budget Planning: Regularly assess the age of laptop fleets to plan for refresh cycles and forecast budget needs for replacements, thereby avoiding technical debt.
User Onboarding & Offboarding
- Onboarding: Ensure new hires are ready from Day 1 by setting up accounts, provisioning hardware, and granting access to essential tools before their start date.
- Offboarding: Implement robust offboarding procedures immediately upon employee departure, including revoking access, locking devices, and arranging for asset recovery.
- Security Training: Initiate Security Awareness Training for all new employees and monitor completion to ensure 100% adherence within the onboarding period.
Access Management & Security
- SaaS Administration: Manage user accounts and permissions across our core software stack, with a focus on Google Workspace (GSuite), Slack, Notion, and Bitwarden.
Requirements
- Experience: A minimum of 2 years in IT Administration, IT Operations, or a comparable role.
- Technical Proficiency:
- In-depth knowledge of Google Workspace (GSuite) administration, including user management, group policies, and security settings.
- Experience managing Slack, Notion, and Bitwarden (or similar password managers) within an enterprise setting.
- Comfortable working with both macOS and Windows operating systems.
- Asset Management: Demonstrated experience in managing hardware logistics, including shipping and customs, as well as inventory tracking.
- Security Mindset: A solid understanding of fundamental information security principles; awareness of SOC2 compliance is a plus.
- Soft Skills:
- Exceptional communication skills, with the ability to articulate technical concepts clearly to non-technical staff.
- Strong attention to detail and excellent organizational abilities.
- Must be trustworthy and discreet, as you will handle sensitive information.
Nice to Have
- Experience with Mobile Device Management (MDM) tools such as Jamf, Kandji, or Intune.
- Prior experience working in a technology company, particularly in a remote-first or hybrid startup environment.
Company
Wati
Wati is a leading global platform focused on WhatsApp-first conversational growth. We empower businesses worldwide to cultivate deeper customer relationships and drive revenue acceleration. Trusted b...