IT Administrator

We are seeking an on-site IT Administrator for our Chennai, India office. This permanent, full-time role is crucial for managing and supporting our organization's IT infrastructure, end-user systems, and daily IT operations. The IT Administrator will be responsible for ensuring the smooth functioning of our business through comprehensive hardware, software, network, and access support.

Key Responsibilities:

• Manage and maintain the office network (LAN, Wi-Fi) and internet connectivity.
• Monitor, configure, and troubleshoot firewalls, coordinating with ISPs and service providers for optimal performance.
• Provide direct IT support for laptops, peripherals, and standard software applications.
• Troubleshoot and resolve issues across Windows, macOS, and Linux operating systems.
• Manage user onboarding, including laptop setup, account creation, and initial IT orientation.
• Facilitate user offboarding, ensuring asset retrieval and timely access revocation.
• Administer identity and access management systems (e.g., Okta) for access, password resets, and permissions.
• Conduct periodic user access reviews and address any identified discrepancies.
• Support endpoint security and data protection tools, including monitoring and issue resolution.
• Maintain an accurate IT asset inventory and manage device lifecycle, procurement, and replacement.
• Track and manage software licenses and subscriptions, optimizing usage and handling renewals.
• Liaise with IT and non-IT vendors for procurement, warranty, AMC, and support services.
• Support physical IT infrastructure, including CCTV, biometric access controls, fire safety, and power backup systems.
• Assist with penetration testing, security incident response, and provide technical input for audits.
• Maintain IT operational documentation and contribute to compliance activities, with exposure to ISO/IEC 27001 practices.

Required Skills & Experience:

• 2 to 4 years of hands-on experience in IT administration or IT support.
• Proficient in Windows, macOS, and Linux operating systems.
• Strong troubleshooting skills for hardware, operating systems, and applications.
• Solid understanding of networking concepts (LAN, Wi-Fi, firewalls).
• Experience in IT asset management and user access management.
• Familiarity with ISMS and ISO/IEC 27001 security and compliance practices.
• Experience with IAM tools like Okta or similar platforms.