International Voices Process in Mumbai
Tech Mahindra Limited is seeking an enthusiastic individual for the position of International Voices Process in Mumbai, India. The ideal candidate will possess 1-4 years of experience in customer service or a related field, coupled with a strong dedication to delivering exceptional service to international clients.
Responsibilities
- Manage and respond to customer inquiries professionally via voice communication.
- Provide accurate product and service information to international clients.
- Handle customer complaints and offer timely, appropriate solutions.
- Maintain customer records and update database information.
- Collaborate with team members to enhance service delivery and customer satisfaction.
Skills and Qualifications
- Excellent verbal and written communication skills in English and other international languages.
- Strong customer service orientation and a proactive problem-solving attitude.
- Ability to thrive in a fast-paced environment and manage multiple tasks concurrently.
- Familiarity with customer service software and tools is advantageous.
- Proficiency in basic computer skills and Microsoft Office Suite.
