Infrastructure Administrator

About This Role

The Committee for Public Counsel Services (CPCS) invites applications for an Infrastructure Administrator - Information Technology. In this critical position, you will maintain, monitor, secure, and troubleshoot the data center infrastructure within a hybrid cloud environment, including Azure and Microsoft 365 services.

Your Responsibilities Include:

• Server & Infrastructure Management: Installing, configuring, monitoring, troubleshooting, and maintaining physical and virtual servers, data center systems, and hybrid cloud infrastructure. This includes ensuring the physical security of all server and data center equipment.
• Cloud Services Administration: Administering and troubleshooting Azure and Microsoft 365 services, configurations, enterprise email, and endpoint detection and response (EDR) applications.
• Maintenance & Monitoring: Overseeing infrastructure health, uptime, and availability through routine maintenance, patching, and advanced troubleshooting. Maintaining backup, replication, or redundant data center systems is essential.
• Documentation & Support: Creating technical documentation, system configuration records, and training materials. Resolving escalated technical issues while providing guidance to IT support personnel.
• Vendor Collaboration: Working effectively with outside vendors and MSPs to ensure seamless operations.

Candidate Qualifications

The ideal candidate is highly organized, detail-oriented, and thrives in a friendly work environment. You should possess:

• Education: An Associate's or Bachelor's degree (or advanced) in Information Technology, Computer Science, Systems & Network Administration, or related field.
• Experience: 3+ years of hands-on experience supporting and implementing technology in medium-sized organizations. This must include administering distributed infrastructure, data center systems, servers, and hybrid cloud environments (on-premises and cloud-based).
• Technical Skills: Proficiency with enterprise infrastructure installation, configuration, maintenance, troubleshooting, Azure/M365 administration, backup management, and advanced diagnostic skills.
• Soft Skills: Excellent organizational abilities, strong communication/customer service skills, the ability to present information clearly, work independently or as part of a multidisciplinary team, manage competing priorities, maintain strict confidentiality, and meet project deadlines.