Inbound Call Center Representative

EY is actively seeking a motivated Inbound Call Center Representative for a contract opportunity in Dallas, TX. This role is integral to assessing client eligibility for crucial tax incentive programs through conducting detailed phone interviews. You will also provide essential telephone support to external customers regarding federal and state tax incentive programs. In this fast-paced environment, you'll engage with various individuals, requiring tact and diplomacy. A key responsibility involves reviewing and processing client data to determine program eligibility, with representatives expected to handle approximately 90 client calls daily. This hybrid role offers a blend of in-office and remote work, with an initial onsite training period to ensure a strong understanding of the position.