Implementation Engineer

Join SIONIQ Tech Pvt Ltd as an Implementation Engineer in Hyderabad or Chennai

SIONIQ Tech Pvt Ltd is seeking a motivated Implementation Engineer with 2-4 years of experience to join our team. This permanent role requires you to implement our ERP software at client locations, provide comprehensive training to client employees, and offer ongoing technical support. You will be responsible for researching client issues, documenting findings, and executing technical tasks. Building strong client relationships and assisting with the software implementation lifecycle, including customizations, are key aspects of this role. You will also train client technical staff and identify process improvements. Prior ERP implementation experience is preferred. The role requires proficiency in the local language, English, and Hindi. A laptop and bike are mandatory for this position. We offer excellent incentives.

Responsibilities:

• Install software for clients, both in-person and virtually.
• Implement ERP software and train client employees on product knowledge.
• Research client issues, document findings, and perform technical activities using metadata registry.
• Prepare technical notes and collaborate with clients to resolve issues.
• Establish and maintain professional client relationships.
• Monitor software implementation lifecycles and assist with software customizations.
• Train client technical staff on hardware and software, and provide solutions for process issues.
• Preferred experience in ERP implementation.

Qualifications:

• Proven experience in a customer service or technical support role.
• Graduates or postgraduates are encouraged to apply.