Implementation Engineer

Roles & Responsibilities

Are you passionate about the successful deployment and integration of software, systems, or technology solutions within an organization? If your response is a resounding yes, then we are looking for you.

As an Implementation Engineer at Bottle Lab Technologies, your primary goal will be to turn a theoretical system design into a practical and functional reality. You will play a critical role in the successful adoption of new technologies or systems, ensuring the results align with the needs and expectations of the organization. Effective communication, problem-solving skills, and technical expertise will be key to your success in this role.

If you are a dynamic, results-oriented engineer with a proven track record in steering organizations toward unprecedented success, we invite you to seize this opportunity to make a profound impact on our global presence. Do you possess these skills and wish to make a significant difference in the world of food and technology? Join us now!

• Implement and assist clients in implementing Bottle Lab Technologies platform products remotely.
• Train users on technology usage and help create user manuals.
• Interact with customers and clients daily/weekly via email, calls, or chat regarding various queries.
• Manage customer expectations on deliverables.
• Coordinate and work with clients on multiple levels, including decision-makers, site managers, and ground-level operation staff.
• Understand issues faced by customers across different provided solution platforms.
• Answer inquiries, resolve complaints, and provide information regarding solutions provided by Bottle Lab Technologies in their respective locations.
• Maintain ownership of customer issues until problem resolution.
• May be responsible for pre-sales and post-sales service to customers.
• Develop knowledge of products, customers, services, policies, and procedures.
• Ensure all customer queries are investigated and resolved, escalating issues appropriately to the responsible personnel.
• Create documentation for reporting and client communications.
• Configure applications, detail and verify menus, ensuring optimal user experience.

Qualifications

• Excellent communication skills (both written and verbal) in English.
• Strong knowledge in JSON and expertise in troubleshooting & configuration.
• Stakeholder management and multitasking abilities.
• A high degree of focus along with time management and planning skills.
• 2+ Years of experience in the relevant field.
• Proficient in interpersonal skills, decision making, process adherence, collaboration, and leadership.