HR Technical Expert Local Services

Infineon Technologies is seeking an HR Technical Expert, specializing in Local Services with ServiceNow expertise, for their Ahmedabad, India location. This role is crucial for implementing and scaling Local Services within the MyHR platform, ensuring a robust and scalable setup that aligns with ServiceNow architecture and HR processes. The ideal candidate will have a background in HR operations with initial experience in ServiceNow, particularly in HR-related modules.

In this position, you will:

• Support the implementation of new Local Services in MyHR using low/no-code solutions.
• Collaborate with Process Experts and Global Service Designers to translate local service requirements into technical designs.
• Configure, test, and deploy new service records, fulfillment instructions, and routing rules.
• Perform day-to-day administration of ServiceNow pertaining to Local Services.
• Ensure all configurations comply with Global Data Protection Regulation (GDPR) and Infineon's internal compliance standards.
• Work closely with the HR Service Catalog Module Owner to implement HR Services.
• Participate in MyHR Run Team meetings and refinement sessions.
• Create and maintain technical documentation for implemented services.
• Support User Acceptance Testing (UAT) and Hypercare phases for each new service.

You are well-suited for this role if you possess:

• A Bachelor's degree in HR, Business Information Systems, or a related field.
• 1-2 years of experience with ServiceNow, with a preference for the HR Service Delivery (HRSD) module.
• Knowledge of HR operations and service delivery models.
• Strong English communication and presentation skills.
• The ability to collaborate effectively in a virtual, cross-cultural team environment.

Join Infineon Technologies to drive decarbonization and digitalization. Be part of a team that creates game-changing solutions and contributes to a more sustainable future.