HR Global Services Advisor

• Process end-to-end HR activities such as pre-hire checks, hiring in the HR system, new-hire onboarding, data updates, disability claims, leave management, compensation and benefits administration, and terminations.
• Create and update knowledge base articles to resolve myHR-related queries efficiently.
• Manage employee electronic records ensuring accuracy for audits, government surveys, and reporting needs.
• Initiate, review, and approve daily HR system transactions in strict compliance with company policies.
• Analyze trends of incoming inquiries to advise on shared service operation improvements and continuous enhancement.
• Monitor team interactions with employees and management, providing coaching to optimize efficiency and user experience.
• Maintain organizational standards for ethics, professional image, orderliness, customer service excellence, and community relations.
• Support leaders of Payroll, Legal, Benefits, and Country HR teams in sourcing information and producing employee documents.
• Collaborate closely with HR partners to ensure a synchronized experience for all employees.

A four-year degree in Human Resources, Business Administration, or related field is recommended. Typically requires 0-2 years of work experience, preferably in customer service or a related discipline.

• Society for Human Resource Management - Certified Professional (SHRM-CP)
• Professional in Human Resources (PHR) / Senior Professional in Human Resources (SPHR)

Proficiency in Agile Methodology, Auditing, Automation, Business Process Improvement, Data Analysis, Finance principles, HRIS systems (specifically Workday), People Analytics, Power BI, Tableau, SQL programming, and Workflow Management is essential. Strong understanding of Computer Science fundamentals and Dashboard creation is also valued.

• Effective Communication
  Results Orientation
  Learning Agility
  Digital Fluency
  Customer Centricity