Guest Service Representative

Join Graduate by Hilton Berkeley, managed by Schulte Hospitality Group, as a dynamic and service-focused Guest Service Representative in Berkeley, CA. This onsite, full-time role involves welcoming guests, managing check-in and check-out processes, maintaining a pristine front desk, and delivering exceptional customer experiences. Responsibilities include personalizing guest greetings, preparing for arrivals and VIPs, efficiently handling telephone inquiries, managing cash and bank procedures with accuracy, ensuring a tidy workspace, assisting with lobby activities, safeguarding guest data, and diligently following established check-in/check-out protocols. The ideal candidate will possess at least one year of front desk experience, a thorough understanding of hotel front desk operations, a high school education, basic computer proficiency, strong communication skills, a commitment to exceeding guest and team expectations, and excellent time management abilities.