Global Support Services Analyst

Global Support Services Analyst Job Description

Global Support Services Analysts at Epiq Systems provide high-level technical support to both internal and external clients using proprietary and third-party software solutions. This role involves handling phone and email inquiries, diagnosing issues, and offering effective resolutions. You will record detailed incident or service requests in Epiq’s ticketing system, collaborate with cross-functional teams, and maintain comprehensive support documentation. The ideal candidate must have strong customer service skills, technical expertise, and the ability to independently resolve complex problems. This is a remote position requiring proficiency in software troubleshooting, problem-solving, and clear communication.