Genesys Cloud Developer

We are seeking an experienced Genesys Cloud Developer with a minimum of 5 years of hands-on experience to join our dynamic team in Bengaluru, Karnataka, India. This hybrid role will focus on the ongoing enhancement, integration, break-fix, and operational support of our Genesys Cloud environment.

Key Responsibilities:

• Design, configure, and maintain Genesys Cloud Architect flows, including call flows, menu flows, in-queue flows, and routing logic.
• Develop and support bot flows to enhance automation and customer self-service capabilities.
• Analyze business requirements and implement robust Genesys Cloud solutions.
• Configure and troubleshoot Genesys Cloud Data Actions.
• Support REST API integrations with both internal and external systems.
• Facilitate integrations with Salesforce and SAP C4S.
• Troubleshoot and resolve platform, routing, integration, and user-reported issues.
• Manage user stories, defects, enhancements, and support tickets using JIRA.
• Provide regular status updates, comprehensive documentation, and essential operational support.

Required Skills:

• Strong, hands-on experience in Genesys Cloud CX development and support.
• Proficiency in Genesys Cloud Architect flow configuration.
• Experience in bot flow design and development.
• Solid understanding of REST APIs and Data Actions.
• Proven experience supporting integrations with Salesforce and SAP C4S.
• Excellent troubleshooting and analytical skills.
• Familiarity with JIRA, Agile/Scrum methodologies, and enterprise contact center environments.

Preferred Skills:

• Experience with IVR systems, routing strategies, queues, and customer service workflows.
• Experience collaborating with vendor support teams.
• Knowledge of release management and change control processes.