Vaisesika
Vaisesika1h ago
LinkedIn

Genesys Cloud Developer

Bengaluru, Karnataka, India
Full Time
Senior Level

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Full Job Description

We are seeking an experienced Genesys Cloud Developer with a minimum of 5 years of hands-on experience to join our dynamic team in Bengaluru, Karnataka, India. This hybrid role will focus on the ongoing enhancement, integration, break-fix, and operational support of our Genesys Cloud environment.

Key Responsibilities:

  • Design, configure, and maintain Genesys Cloud Architect flows, including call flows, menu flows, in-queue flows, and routing logic.
  • Develop and support bot flows to enhance automation and customer self-service capabilities.
  • Analyze business requirements and implement robust Genesys Cloud solutions.
  • Configure and troubleshoot Genesys Cloud Data Actions.
  • Support REST API integrations with both internal and external systems.
  • Facilitate integrations with Salesforce and SAP C4S.
  • Troubleshoot and resolve platform, routing, integration, and user-reported issues.
  • Manage user stories, defects, enhancements, and support tickets using JIRA.
  • Provide regular status updates, comprehensive documentation, and essential operational support.

Required Skills:

  • Strong, hands-on experience in Genesys Cloud CX development and support.
  • Proficiency in Genesys Cloud Architect flow configuration.
  • Experience in bot flow design and development.
  • Solid understanding of REST APIs and Data Actions.
  • Proven experience supporting integrations with Salesforce and SAP C4S.
  • Excellent troubleshooting and analytical skills.
  • Familiarity with JIRA, Agile/Scrum methodologies, and enterprise contact center environments.

Preferred Skills:

  • Experience with IVR systems, routing strategies, queues, and customer service workflows.
  • Experience collaborating with vendor support teams.
  • Knowledge of release management and change control processes.

Company

Vaisesika

Vaisesika

Vaisesika Consulting is a global technology and consulting firm dedicated to empowering businesses with straightforward digital transformations and ensuring regulatory compliance. We specialize in arc...

Bengaluru, Karnataka, India
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