Full Stack application

Techolution is looking for an experienced Fullstack Application Support Engineer to join their remote team. This role is critical for resolving high-priority production issues (Sev1/Sev2) and contributing to application development. The ideal candidate will possess strong expertise in Python, TypeScript, AWS services, CI/CD pipelines, and monitoring tools. This position requires the ability to manage shifts independently, ensuring system uptime, stability, and a seamless support experience.

Key Responsibilities:

Development & Automation (40%)

• Debug, enhance, and maintain applications developed with Python and TypeScript.
• Create automation scripts and tools to improve support operations efficiency.
• Apply patches, fix bugs, and implement minor enhancements as needed.
• Collaborate with development teams to boost application reliability, stability, and performance.

Application Support (60%)

• Promptly troubleshoot and resolve Sev1/Sev2 production issues.
• Conduct root cause analysis (RCA) for application, infrastructure, and CI/CD-related problems.
• Monitor system health using tools like Datadog or AWS CloudWatch.
• Respond to alerts, manage escalations, and ensure adherence to Service Level Agreements (SLAs).
• Maintain comprehensive incident documentation, RCAs, and update runbooks.
• Partner with DevOps, Development, and Cloud teams to guarantee application reliability.
• Adhere to managed services operational processes for smooth support workflows.

Required Skills:

• Solid programming experience in Python (fastapi/Flask or Django) and practical knowledge of TypeScript.
• Proficiency in troubleshooting across various AWS services such as VPC, Security Groups, IAM, EC2, ECS, Lambda, S3, RDS, DynamoDB, SQS, SNS, Secrets Manager, and Parameter Store.
• Hands-on experience with CI/CD pipelines using CircleCI or Jenkins, including pipeline monitoring and issue resolution.
• Expertise with monitoring tools like Datadog (preferred) or AWS CloudWatch, including log analysis, metrics evaluation, and alert handling.
• Understanding of operational workflows in managed services, including incident and change management, SLA adherence, and shift-based support.
• Strong analytical and problem-solving skills, with the ability to independently manage production support shifts.
• Excellent communication, documentation, and stakeholder management skills.

Nice-to-Have Skills:

• Basic familiarity with Kotlin and C#.
• Experience with log management tools like ELK or Splunk.
• Knowledge of microservices or serverless architectures.
• Exposure to ITIL or ITSM processes.

Techolution is a next-generation consulting firm committed to "innovation done right." They specialize in building custom AI solutions that deliver revolutionary outcomes for enterprises, helping them increase profits and enhance customer experiences. With numerous awards and recognition, including the Inc 500 Best In Business award and AI Solution Provider of the Year, Techolution is trusted by major global brands. They offer unique AI accelerators, including an Enterprise LLM Studio, AppMod.AI for tech stack modernization, ComputerVision.AI, and Robotics & Edge Device Fabrication services. Their approach ensures meaningful, ROI-generating innovation at a guaranteed price.