Key Responsibilities

• Proactively monitor transactions and customer activities to identify emerging fraud patterns and anomalies.
• Conduct thorough investigations into suspected fraudulent activities, documenting findings and providing actionable recommendations.
• Collaborate effectively with cross-functional teams, including Operations, Risk, Compliance, and others, to implement robust fraud prevention strategies.
• Leverage data analytics tools to detect, assess, and interpret suspicious trends and user behaviors.
• Maintain meticulous records of fraud cases, escalation logs, and implemented fraud prevention controls.
• Ensure strict adherence to all company policies, data protection guidelines, and relevant regulatory requirements.
• Contribute to the development and enhancement of fraud detection models and drive continuous process improvements.
• Manage and resolve customer escalations pertaining to fraud investigations with professionalism and efficiency.