Fraud Analyst - Client Service Operations - Mumbai
Teamware Solutions is seeking a highly analytical and detail-oriented Fraud Analyst to join our Client Service Operations team in Mumbai. This critical role involves identifying, investigating, and preventing fraudulent activities across a variety of banking products and digital platforms. The ideal candidate will possess a strong understanding of U.S. financial regulations, common fraud typologies, and proficient data analysis tools.
As a Fraud Analyst, you will perform comprehensive research and analyze financial information to support well-informed commercial decisions. Your responsibilities will include conducting in-depth research and monitoring financial movements to detect and mitigate risks.
Key Responsibilities
Fraud Detection Alert Analysis & Case Management
- Review fraud alerts generated by surveillance systems to identify patterns, typologies, and emerging fraud schemes across various payment channels, including ACH, wire transfers, card transactions, and cryptocurrency.
- Conduct detailed analysis of customer profiles, behaviors, and transactions to assess fraud risk indicators.
- Document findings clearly and meticulously, escalating cases for further investigation as warranted.
- Collaborate with client Fraud Risk and Compliance teams to refine monitoring scenarios and thresholds for optimal effectiveness.
- Recommend process enhancements and control improvements to minimize false positives and strengthen overall detection capabilities.
Quality, Collaboration & Reporting
- Ensure all alerts, investigations, and escalations adhere to stringent quality standards and comply with all necessary documentation requirements.
- Partner effectively with investigators, compliance officers, and data analytics teams to enhance investigative outcomes and efficiency.
- Provide valuable insights on emerging fraud trends and contribute to the development of management reports and dashboards.
Qualifications & Experience
- Education: A Bachelor's degree is required, with a preference for concentrations in Finance, Accounting, Criminology, Risk Management, or a related field.
- Experience: 3-5 years of experience in transaction monitoring, fraud risk management, or financial crime investigations is essential. Prior experience within banking, fintech, or consulting/advisory firms is highly desirable. Familiarity with digital asset/crypto transactions is a plus.
- Technical Skills: Proficiency with transaction monitoring systems such as Unit 21, Actimize, SAS AML, FIS, Oracle Mantas, or similar platforms. Strong proficiency in Microsoft Excel and data analysis techniques, with the ability to work with large datasets and identify anomalies.
- Knowledge: Familiarity with various fraud typologies and an understanding of fraud detection techniques, including account takeover, first-party fraud, mule account identification, and social engineering schemes.
- Certifications (Preferred): CAMS, CFE, CFCS, or similar fraud/AML credentials are preferred.
Join our team in Mumbai and play a vital role in protecting our clients from financial crime.