Forward Deployed Engineer
Full Job Description
About DevRev
DevRev is building the future of work through 'Computer,' an AI teammate that unifies data sources, tools, and workflows into a single platform. This enables Team Intelligence: seamless human-AI collaboration that breaks down silos and allows employees to solve bigger problems.
About The Role
We are seeking a Forward Deployed Engineer to work closely with our pre- and post-sales Customer Experience team. You will develop solutions over the core platform using TypeScript, JavaScript, Python, etc., and build the Knowledge Graph by integrating DevRev with other SaaS and non-SaaS systems via webhooks, APIs, or real-time architectures.
What You'll Do
- Customer-Facing (30%): Engage directly with customers to understand needs and demonstrate solutions.
- Coding & Integration (70-80%): Hands-on technical implementation, designing AI agents, integrations, and automations for existing tech stacks.
- Data Insights: Write SQL queries, perform analysis, and build dashboards to drive decision-making.
- A.I. Optimization: Apply prompt engineering, fine-tune semantic search engines, and leverage generative AI techniques.
What You Bring
- Experience: 5+ years in software development or systems integration (Customer-facing experience is a plus).
- Coding Skills: Proficiency in TypeScript/JavaScript, Python; familiarity with Go.
- A.I. Knowledge: Experience with LLMs, prompt engineering, RAG frameworks, and function calling.
- Integration & Data: Deep experience with data synchronization (one-way/two-way), REST/GraphQL APIs, and graph data structures.
- Tech Stack: Deployment on serverless platforms (AWS Lambda, Google Cloud Functions) using modern DevOps practices.
Note: This role is travel-ready, requiring up to 80% travel for on-site implementations. Candidates will undergo Background Verification (BGV).
Company
DevRev
DevRev is a pioneering AI platform designed to enhance enterprise search, employee service/help desk operations, and customer support (including voice capabilities). The company's core innovation lies...