Field Tech Senior Associate

We are currently recruiting for our client (identity confidential) in New York, NY for the position of Field Tech Senior Associate. This role involves providing expert desktop, notebook, and printer troubleshooting, repair, upgrades, and deployment while proactively addressing issues that could impact end-user experience.

• Policy recommendations to managers
• Serving as an escalation point for team members with less experience
• Performing basic troubleshooting, parts replacement, systems upgrades, deployment, and repairs on desktops, notebooks, and printers
• Potential response to calls after normal business hours per leader instructions
• Identifying potential issues that could adversely impact end-user experience and taking corrective action