ERP Support Coordinator

About the Role

We are partnering with a global industrial and consumer products manufacturer for an exciting opportunity as an ERP Support Coordinator focused on Order Management. This role is critical in supporting the strategic transition from Microsoft Dynamics 365 Business Central to SAP.

Key Responsibilities

• Spearhead implementation activities for migrating from Business Central to SAP within order management workflows.
• Create comprehensive documentation detailing order-to-cash processes and system procedures.
• Conduct rigorous validation of customer master data, pricing structures, payment terms, and sales orders.
• Led efforts in data migration, reconciliation, and quality assurance checks to ensure data integrity.
• Execute System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and manage test-script execution protocols.
• Track system defects, coordinate resolution strategies with technical teams, and oversee retesting cycles.
• Facilitate integration testing for EDI, Third-Party Logistics (3PL) providers, warehouse systems, and customer portals.
• Support the end-to-end order fulfillment lifecycle including shipping, invoicing, returns processing, and credit management.
• Drive readiness for go-live operations and provide essential post-implementation support.
• Develop Standard Operating Procedures (SOPs), process documentation, and training materials for users.
• Foster collaboration across Customer Operations, IT, Finance, Sales, and Supply Chain teams to ensure alignment.