End User Support Technician
Full Job Description
About the Role
We are hiring an End User Support Technician to support users at our New York City office with indirect support for global offices. This role involves troubleshooting end-user systems, providing customer service, and assisting in desktop and infrastructure project rollouts.
Key Responsibilities
- Ensure timely resolution of all customer inquiries and issues.
- Troubleshoot hardware including desktops, laptops, mobile devices (office and remote).
- Maintain telephony, conference rooms, and printers.
- Log work consistently in the ticketing system with clear documentation.
- Manage inventory of applications and desktop hardware.
- Adhere to change control and documentation processes.
Requirements
Must Have:
- Experience supporting Microsoft technologies (Office apps, Windows 10/11, Teams, OneDrive).
- Excellent written/oral communication and collaboration skills.
- Basic troubleshooting mindset with problem identification abilities.
Preferred:
- 1–2 years in a Microsoft-based end user support role or internship experience.
- Bachelor's degree in computer science or related field.
- Experience in Finance/trading environments or retail.
Company
Soros Fund Management
Soros Fund Management is a privately owned hedge fund that invests in public equity and fixed income markets.