Dynamics 365 F&O Support Engineer

We are seeking a proactive Dynamics 365 F&O Support Engineer with 2-6 years of experience to join our team in Ahmedabad, India. This role is crucial for ensuring the stability and efficiency of our enterprise ecosystem. You will be the primary point of contact for resolving complex functional and technical issues across the Finance and Supply Chain modules of Dynamics 365 Finance and Operations.

Key Responsibilities

• Incident Management: Provide L2/L3 support, conduct root cause analysis, and resolve application bottlenecks and service requests.
• System Oversight: Monitor batch jobs, data flows, and integrations (DMF/APIs) to maintain high system availability.
• Operational Support: Assist with critical financial periods, such as month-end close, configure security roles, and perform data corrections.
• Continuous Improvement: Collaborate with Microsoft and external partners to implement permanent fixes and maintain internal Standard Operating Procedures (SOPs).

Your Profile

• Experience: 2 to 6 years of specialized experience in D365 F&O support.
• Technical Skills: Proficiency in Lifecycle Services (LCS), SQL for data validation, and workflow troubleshooting.
• Domain Knowledge: Strong understanding of core Finance or Supply Chain Management (SCM) business processes.
• Soft Skills: Excellent communication skills to effectively bridge the gap between technical teams and business users.
• Preferred Qualifications: Basic X++ debugging skills or experience with Power Platform and Azure DevOps are a plus.