DevOps/Site Reliability Engineer

Token Metrics is seeking a results-oriented IT administrator to manage our company's IT infrastructure in Delhi. You will be responsible for upgrading and installing hardware and software, troubleshooting and resolving IT issues, and maintaining our networks and servers. The ideal candidate will possess extensive experience in system administration, particularly with cloud infrastructure (primarily AWS, with knowledge of multi-cloud environments), process automation, and site reliability. Your ability to optimize IT infrastructure performance is crucial. Key responsibilities include acting as a cloud system administrator, monitoring and maintaining networks and servers, automating alerting and monitoring systems, building tools for incident management and software delivery, troubleshooting support escalations, installing and configuring new hardware and software, implementing security protocols, managing user accounts and access control, performing diagnostic tests and debugging, documenting processes, backing up and archiving data, developing data retrieval and recovery procedures, designing user feedback and error reporting systems, supervising IT staff, and staying current with IT administration advancements.

Responsibilities

• Act as a cloud system admin (AWS primarily and knowledge of multi-cloud infrastructure).
• Monitoring and maintaining networks and servers.
• Creating and automating alerting and monitoring system logs.
• Building tools to mitigate weaknesses in incident management or software delivery.
• Troubleshooting Support Escalation requests.
• Upgrading, installing and configuring new hardware and software to meet company objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user accounts and performing access control.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.
• Developing data retrieval and recovery procedures.
• Designing and implementing efficient end-user feedback and error reporting systems.
• Supervising and mentoring IT department employees, as well as providing IT support.
• Keeping up to date with advancements and best practices in IT administration.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or similar.
• Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification.
• At least two years' experience in a similar role.
• Extensive experience with IT systems, networks, and related technologies.
• Solid knowledge of best practices in IT administration and system security.
• Exceptional leadership, organizational, and time management skills.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.