Developer Support Engineer

Join Okta, a leader in Identity solutions, as a Developer Support Engineer in Bengaluru, India. This role is pivotal in ensuring the success of our customers who utilize the Customer Identity SaaS solution.

Responsibilities

• Provide comprehensive support and maintenance for customers implementing the Customer Identity SaaS solution, resolving technical and non-technical issues promptly.
• Manage the operational lifecycle of support tickets.
• Cultivate and maintain strong client relationships, aiming for the highest levels of customer satisfaction.
• Take complete ownership of customer issues, from initial troubleshooting and root cause identification to successful resolution.
• Consistently surpass customer expectations in response quality, timeliness, and overall experience.
• Act as a primary internal and external point of contact for customer issues, ensuring swift resolution.
• Operate within a collaborative, startup-like environment, demonstrating a commitment to exceeding customer expectations.
• Leverage business and technical analysis skills, combined with knowledge of the development lifecycle, to address complex challenges and advocate for best practices.
• Partner with various company departments to achieve optimal customer satisfaction.
• Contribute to and maintain a knowledge base specific to product areas, fostering a culture of team knowledge sharing and collaboration within the Support team.

Requirements

• A minimum of 5 years in technical support and/or software development, OR a minimum of 3 years of substantial experience in a business or technical analyst role for medium to large-scale business software implementation projects.
• Demonstrated strong analytical and problem-solving capabilities.
• A proactive, self-starting attitude, with the ability to quickly grasp complex concepts with minimal guidance.
• Capacity to efficiently switch context between multiple intricate work streams.
• An innate ability to break down complex problems into fundamental components for effective root cause analysis.
• A customer-centric mindset, acting as a strong advocate for the customer and consistently going the extra mile.
• A collaborative spirit, complemented by solid communication and presentation skills.
• Proactive in identifying opportunities and implementing preemptive measures against potential problems.
• A commitment to continuous growth, actively seeking areas for improvement, developing plans for enhancement, and executing those plans.

Technical Domain Focus

• Familiarity with software development fundamentals and common architectural patterns.
• Knowledge of HTTP, encryption, and fundamental security concepts.
• Understanding of authentication and authorization principles.
• Proficiency with one or more authentication protocols/specifications such as Oauth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.
• Proficiency in at least one programming language, with a preference for JavaScript.

Okta offers a dynamic work environment with excellent benefits, opportunities for social impact, and a focus on talent development and community connection. We are committed to providing the tools, technology, and support to empower our employees to work productively in a way that best suits their needs. Find your place at Okta today.