Desktop Support Technician

Role Overview

The Desktop Support Technician will provide critical IT support for users across multiple locations within the Office of the General Treasurer. Key responsibilities include configuring and troubleshooting Microsoft technologies (Windows Server, Windows 11, M365, Exchange, OneDrive, Intune), managing Dell laptops, printers, and wireless connectivity.

Key Responsibilities

• Resolve hardware issues with Dell devices and configure multi-function printers.
• Troubleshoot minor software problems using PowerShell scripts.
• Liaise between the Technical Support staff and the larger ETSS team for statewide IT services.
• Answer user requests via phone, email, in-person visits, or NinaOne ticketing system.
• Deploy PCs/laptops/printers to end users following Treasury standards using Intune Management Policies and Apple Business Manager.
• Troubleshoot video/audio streaming in large conference rooms.
• Maintain thorough documentation of new applications and trouble ticket resolutions.