Desktop Support Specialist

About the Role

We are seeking a Desktop Support Specialist to deliver second-level user support and first-level infrastructure support for our client site. This role is vital in maintaining firm operations, managing local IT equipment, and deploying new technologies alongside National IT staff.

Key Responsibilities

• Provide comprehensive desktop hardware and application support, including troubleshooting Windows 11 environments and Microsoft 365 applications.
• Respond to escalated help desk calls using our tracking system while keeping clients informed of issue status.
• Maintain conference room setups, manage phone systems, and assist with staff moves and transitions.
• Perform routine maintenance on IT equipment to minimize downtime and participate in infrastructure upgrades.
• Collaborate closely with the Support Manager/Director of IT and National IT teams to resolve local issues and contribute to projects.
• Maintain accurate inventory data for all local office equipment within National IT systems.