Desktop Support Engineer L1
Full Job Description
Desktop Support Engineer L1 - Bengaluru(Nelamangala)
Join Vatanix as a Desktop Support Engineer L1 in Bengaluru (Nelamangala). This role is crucial for maintaining our IT infrastructure and ensuring seamless operations for our employees.
Key Responsibilities:
1. Installation, Configuration & Troubleshooting
Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment. Deploy operating systems (Windows/Linux), drivers, and authorized software. Diagnose and resolve hardware issues including faulty components, motherboards, RAM, HDD/SSD, and SMPS. Troubleshoot performance, display, sound, and network connectivity problems.
2. User Support & Issue Resolution
Provide L1/L2 technical support to employees for system and application-related issues via tickets, calls, emails, and on-site requests. Assist users with login problems, password resets, MS Office, email configuration, and common desktop applications. Educate users on IT policies, system usage, and safe computing practices.
3. Network Support
Configure LAN settings, IP addressing, DNS, DHCP, and Wi-Fi. Troubleshoot network points, switches, routers, and patch panels at user desks. Liaise with network engineers for escalated network concerns.
4. System Maintenance & Monitoring
Perform regular system health checks, updates, patching, antivirus scans, disk cleanup, and backup verification. Ensure all systems are protected by up-to-date antivirus and security policies. Monitor system performance to proactively prevent downtime.
5. Asset & Inventory Management
Maintain an accurate inventory of desktops, laptops, IT accessories, and spare parts. Update asset records for new issuances, replacements, and returns. Track repair status, warranty details, and AMC support for all devices.
6. IT Infrastructure Support
Support the installation of CCTV, biometric access control, and telephone/VoIP devices as per company scope. Assist in setting up meeting rooms, projectors, video conferencing equipment, and network ports.
7. Onboarding & Offboarding Support
Prepare systems and user accounts for new joiners, including email, applications, and permissions. Format and deliver systems with all required software. Manage user access withdrawal for resigned employees and retrieve company assets.
8. Documentation & Reporting
Maintain daily activity reports, ticket closure summaries, and service logs. Document installation procedures, configuration changes, and troubleshooting guides. Submit weekly/monthly IT support reports to the IT Manager or Service Head.
9. Coordination & Vendor Management
Raise service requests with OEMs/vendor partners (e.g., HP, Dell, Lenovo, Microsoft). Coordinate hardware replacements, warranty claims, and AMC visits. Collaborate effectively with internal IT, network, security, and administration teams.
10. Compliance & Best Practices
Adhere to IT policies, user access controls, cybersecurity rules, and data backup guidelines. Ensure proper handling of company systems and secure data disposal during formatting.
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