Desktop Support Engineer - Delhi, India

Company: Thoughtsol Infotech Pvt. Ltd.

Location: Delhi, India

Job Type: Full-Time, Permanent

Salary: INR 200,000 - 290,000 per year

Experience Required: 2 - 4 Years

Job Summary:

Thoughtsol Infotech Pvt. Ltd. is seeking an experienced IT Support Engineer to join our team and provide dedicated end-user IT support at a client site in Delhi. This role focuses on delivering exceptional assistance to VIP users, ensuring proactive device readiness, and leveraging basic server knowledge. The ideal candidate is customer-centric, technically adept, and capable of working independently within a dynamic enterprise setting.

Key Responsibilities:

Technical Support:

• Provide on-site IT support for end-users, with a specialized focus on VIPs and senior executives.
• Deliver Level 1/2 technical support for desktops, laptops, mobile devices, and peripherals.

System Management:

• Proactively prepare and maintain IT equipment, ensuring devices are updated and ready for deployment.
• Assist with basic server-related tasks, including user account creation, password resets, and fundamental troubleshooting for Active Directory, File Servers, etc.

Incident and Problem Management:

• Perform hardware installations, upgrades, and device imaging using standard tools and processes.

Asset Management:

• Manage IT asset inventory and update records accurately.
• Liaise effectively with remote support teams and escalate issues as required.

Security and Compliance:

• Ensure strict adherence to organizational security policies and practices.
• Identify and report potential security risks promptly.

Qualifications and Skills:

Technical Proficiency:

• Possession of CompTIA A+, Microsoft MCP, or equivalent certification is essential.
• Proven experience (2-4 years) in an on-site IT support role.
• Experience within a managed service or client-facing IT environment is highly valued.
• Knowledge of ITIL processes.
• Strong understanding of Windows OS, Microsoft Office Suite, and fundamental networking concepts.
• Familiarity with Active Directory, file and print services, and remote desktop support tools.
• Experience supporting executive/VIP users is a significant advantage.

Soft Skills:

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• A customer-oriented mindset with strong problem-solving capabilities.
• Ability to work proactively with minimal supervision.
• Strong organizational and time-management skills.

Work Environment:

This is a full-time position based exclusively at the client's premises in Delhi. Occasional extended hours may be necessary to support special projects or VIP requirements.