Company: Thoughtsol Infotech Pvt. Ltd.

Location: Delhi, India (Noida - ATS Bouquet)

Job Type: Permanent Job

Experience Required: 1-3 Years

Shift: US Shift

Salary: INR 202,000 - 270,000 per annum

Job Summary

Thoughtsol Infotech Pvt. Ltd. is seeking a diligent L1 Service Desk Engineer to join their IT support team in Delhi. As the primary point of contact for IT assistance, you will be responsible for delivering prompt and effective technical support to internal users. This role involves managing initial support requests, diagnosing and resolving common IT issues, and ensuring a seamless user experience. You will play a crucial role in maintaining the organization's IT infrastructure by addressing technical challenges at the first level.

Key Responsibilities

• Technical Support: Respond promptly to incoming service desk calls, emails, and tickets. Provide first-level troubleshooting and resolution for hardware, software, and basic network-related problems.
• Incident Management: Identify, prioritize, and manage IT incidents in accordance with defined Service Level Agreements (SLAs). Escalate complex issues to appropriate Level 2 support teams with clear documentation and follow-up. Maintain open communication with end-users regarding the status of their reported issues.
• User Assistance: Guide end-users through troubleshooting steps for common technical difficulties. Perform essential user account management tasks such as password resets and account unlocks. Educate users on IT best practices, including security protocols and software usage.
• Systems Monitoring and Maintenance: Monitor system alerts and notifications, responding effectively to critical issues or outages. Conduct routine maintenance tasks, including software updates and system checks. Report any recurring technical issues to higher support tiers for in-depth analysis.

Qualifications

• Education: Associate or bachelor's degree in Information Technology, Computer Science, or a closely related field is preferred, or equivalent practical experience.
• Certifications: ITIL Foundation, CompTIA A+, or relevant Microsoft certifications are considered a significant advantage.
• Experience: A minimum of 1+ years of proven experience in a help desk or technical support environment.

Skills and Competencies

• Technical Proficiency: Solid understanding of Windows Operating Systems, Microsoft Office Suite, fundamental networking concepts, and common hardware/software troubleshooting techniques.
• Communication Excellence: Exceptional verbal and written communication skills, coupled with a strong customer-centric approach.
• Problem-Solving Acumen: Demonstrated ability to analyze and resolve basic IT-related problems efficiently.
• Effective Time Management: Proven ability to manage multiple support requests concurrently and prioritize tasks effectively under pressure.
• Team Collaboration: Strong interpersonal skills and the capacity to work harmoniously and effectively within a team environment.

Walk-in Details

Location: ATS Bouquet, 501, 5th Floor, Tower C, ATS Bouquet, Sector 132, Noida 201308

Walk-in Dates: 26-May-2025 to 30-May-2025

Walk-in Timings: 11:00 AM - 5:00 PM