Teceze USA•7h ago
Career Pages
Desktop Support Engineer – 2 Week C...
Iowa City, IA
Contract
Entry Level
Full Job Description
About the Role:
We are hiring a Level 1 Desktop Support Engineer to provide end-user computing and desktop support at our facility in Iowa City. This is a critical role focused on troubleshooting hardware/software issues, supporting daily IT operations, and ensuring seamless user experiences.
Key Responsibilities
- Provide expert Level 1 technical support for all desktops, laptops, printers, and peripherals.
- Liaise with users to resolve complex Windows operating system (Windows 10/11) issues.
- Troubleshoot Microsoft Office applications, specifically Outlook-related challenges.
- Maintain network connectivity by diagnosing LAN, Wi-Fi, and VPN issues.
- Manage user access rights through password resets and account lockout resolution.
- Oversee hardware/software installation and configuration tasks.
- Support IT asset tracking for inventory accuracy.
- Efficiently log incidents and update tickets in the service management system.
Company
Teceze USA
Teceze USA is seeking a Desktop Support Engineer for an on-site, short-term project in Iowa City.
Iowa City, IA
Posted on Career Pages
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