Desktop & MAC JAMF Engineer

Role Overview

Tata Consultancy Services is hiring a Desktop & MAC JAMF Engineer for our Dearborn, MI location. In this role, you will manage Windows and Mac endpoint deployment, configuration, and support while providing comprehensive end-user assistance.

Key Responsibilities

• Provide remote break-fix support for laptop/desktop issues across in-scope locations.
• Install, swap, and ship devices at customer sites to ensure seamless onboarding.
• Manage asset inventory logistics and stock levels within the organization.
• Built laptops or desktops using SCCM imaging task sequences and Windows Autopilot.
• Perform Mac deployment and JAMF management activities including environment configuration, device enrollment, policy execution, application installation, and post-deployment support.
• Configure and maintain JAMF policies, smart/static groups, profiles, and app workflows per organizational standards.
• Support Intune Company Portal registration for managed devices to handle user onboarding, access, and compliance issues.
• Soft-land users upon device delivery and manage equipment return after offboarding or replacement requests ensuring cleanliness and proper packing protocols are followed.
• Follow up on tickets to ensure SLA adherence and process efficiency.
• Develop documentation for procedures helping End Users restore lost data from backups and shared drives.
• Track, maintain, and report spare inventory levels and replenishment requirements.
• Coordinate with cross-functional teams to resolve technical support requests efficiently.
• Provide usage assistance and remote troubleshooting for conferencing equipment issues where applicable.
• Document solutions in the knowledge base for Break/Fix incidents.

Must Have Requirements

• Strong understanding of Windows desktop platforms, building, maintaining, administering systems, optimizing performance, user experience, and Microsoft Modern workspace management capabilities including Intune, Auto Pilot, SCCM, Imaging, Task sequences, and PowerShell scripting.
• Hands-on Mac deployment using JAMF covering environment configuration, device enrollment, policy execution, application deployment, troubleshooting, policies, configuration profiles, device groups, app packages, and compliance settings.
• Experience with Intune Company Portal registration for end-user onboarding and validation of compliance standards.