Service Global, Inc.•5h ago
Career Pages
Desktop EUC Technical Support Level...
Somerville, MA
Full Time
Mid Level
Full Job Description
About the Role
We are hiring for an onsite Desktop EUC Technical Support Level 1 Technician in Somerville, MA. This role focuses on end-user hardware, software, desktop, and telecommunications support across our facilities.
Key Responsibilities:
- Install and configure desktops, laptops, mobile devices, peripherals, and related software.
- Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, and onsite updates/configuration changes.
- Troubleshoot hardware/software issues for Windows OS, MS Office, VPN, printing, and mobiles using analytical thinking (CompTIA A+ preferred).
- Manage ticket queues to ensure SLA compliance and provide end-user assistance.
- Coordinate with vendors (hardware/ISP/OEM) for repairs, replacements, and ISP support details.
Telco & Network Support:
- Install IP, wireless, analog, digital phones (Avaya, Nortel, Cisco, Siemens, Mitel).
- Configure phones per SOPs, manage movements, update inventory for voice teams.
- Test cables from patch panel to desk; punch cable panels (Krone/IDF/MDF) using appropriate tools.
Additional Duties:
- Provide IT support for on-site/off-site events and disaster recovery scenarios.
- Offer On-call rotational support outside business hours as needed.
Company
Service Global, Inc.
IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom, IoT Infrastructure, and adjace...
Somerville, MA
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