Desktop Engineer

Desktop Engineer - Permanent Position

We are seeking a skilled Desktop Engineer to provide comprehensive hardware and software support for desktops, laptops, smartphones, and printers within defined Service Level Agreement (SLA) guidelines. Your responsibilities will include daily technical support activities, accurate logging of call closures with detailed solutions on the service desk tool, and timely return of defective spares to stores.

Key responsibilities include:

• Performing hardware and software diagnosis for desktops, laptops, smartphones, and printers.
• Setting up and testing desktop computers, laptops, and peripherals such as printers and scanners, including network connections.
• Installing and testing desktop software applications including Microsoft Office, Adobe Acrobat, email clients, SAP client, and internet browsers.
• Conducting regular system tests for antivirus, patches, disk fragmentation, and Windows updates to ensure optimal computer system performance.
• Setting up computers and installing various software applications and programs.
• Adhering to all organizational policies and directives.
• Managing and maintaining hardware and software assets.
• Providing support for IMAC (Install, Move, Add, Change) related activities.
• Developing and maintaining effective professional working relationships with clients.

This is a permanent role offering a competitive salary range of INR 400,000-700,000, with an experience requirement of 1-3 years.