Deskside Support Engineer/Field Ser...

Role Overview

We are seeking a Deskside Support Engineer/Field Service Engineer based in Boston, MA, to provide comprehensive technical support to internal staff and clients. This onsite role involves user onboarding, mobile device deployment using MDM tools (Jamf, Intune), printer and conference room equipment support, endpoint management, hardware/software troubleshooting, asset lifecycle management, documentation via ticketing systems, and after-hours/on-call rotations as needed.

Key Responsibilities

• Provide technical support to end-users remotely and in-person at our Tech Lounge locations.
• Assist with user onboarding: account setup, device provisioning, software installation, and driver configuration.
• Deploy and manage mobile devices using MDM tools such as Jamf and Intune; handle Mac image deployment via Autopilot and PXE boot concepts.
• Troubleshoot connectivity, security, hardware, and software issues on desktops, laptops, printers, and peripherals.
• Maintain conference room equipment including video conferencing systems, projectors, and audio gear.
• Install, upgrade, and replace operating systems, applications, and firmware as required.
• Collaborate with IT teams to escalate complex issues; document all activities in the ticketing system (e.g., ServiceNow CMDB).
• Ensure compliance with company policies, security standards, and asset management procedures including procurement through retirement.