Deskside Support Engineer

We are seeking an experienced Deskside Support Engineer to provide comprehensive onsite end-user computing support at our Kansas City location. In this role, you will resolve hardware and software incidents for desktops, mobile devices, printers, and related equipment while ensuring high availability of network access and Windows systems.

Your responsibilities include providing reactive troubleshooting to identify potential issues before they occur, assisting users with corporate network connectivity (LAN/WAN), and managing VIP/white-glove support for executive-level personnel. You will install, upgrade, and repair EUC equipment including desktops, laptops, monitors, and peripherals.

Key tasks involve delivering software break/fix services, configuring mobile computing platforms, troubleshooting Win10 OS and O365 environments, supporting conference devices, and managing SCCM client installations. You will also handle warranty claims for networked printers and scanners, configure hardware applications, manage backup/recovery options using tools like USMT, and maintain accurate records of customer requests in our problem management database.

This full-time onsite position requires a candidate with 3+ years of related experience, A+ Certification, sound knowledge of imaging tools (Ghost, MDT), SCCM deployment expertise, and the ability to migrate Windows systems efficiently within large enterprise environments. Excellent communication skills are essential for conveying technical information to both non-technical customers and internal teams.