Deskside Support Analyst

About the Role

The Deskside Support Analyst will troubleshoot and repair desktop, notebook, and printer systems, perform upgrades and deployments, remediate client problems, and support service delivery improvements in Ontario, Oregon. NTT DATA is a global provider of business and technology services, including infrastructure, applications, data, and artificial intelligence solutions.

Key Responsibilities

• Performs troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/ printers.
• Uses advanced tools and technical knowledge to remediate client problems and conduct scheduled installations.
• Provides technical feedback on technical process issues to improve overall service delivery.
• May act as team lead at times and coach team members.

Requirements

This role is typically suited for a college graduate entering the workforce with 3-5 years of relevant experience. Candidates should have an undergraduate degree or equivalent combination of education and work experience, be proficient in Windows operating system environments (and potentially Linux/Unix), possess strong client service skills, and be able to perform essential responsibilities with or without reasonable accommodations.

Preferred Qualifications

• Knowledge of the French language is a plus.