Deployment Engineer

About ChargePoint

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To

Senior Manager, Deployment

Role Responsibilities

• Handle inbound calls and SMS chat from customers and field technical representatives regarding station deployment and activation.
• Initiate outbound calls to customers to assist them with onboarding to our platform, managing the end-to-end onboarding-to-activation journey.
• Collaborate with internal teams and stakeholders to resolve discrepancies or missing information on sales orders.
• Accurately document case details in the internal system for effective tracking and follow-up.
• Provide support to a diverse B2B client base, including Small and Medium-sized Enterprises (SMEs), third-party sellers, and large enterprises.
• Ensure smooth deployment and activation experiences by proactively managing communications and dependencies.
• Shift Timing: 5 AM PST to 6 PM PST (US Working Window).
• Willingness to work on rotational shifts (any 5 days between Monday to Sunday) with weekly offs.

Qualifications and Skills

• Strong ability to interpret and correlate Sales Orders with actual deployment requirements.
• Excellent verbal and written communication skills, crucial for client and stakeholder interactions.
• Proactive approach to problem-solving and effective stakeholder engagement.
• Demonstrated team player with a customer-first mindset.
• Ability to reach out to relevant stakeholders to obtain missing or additional information.
• Proficiency in managing the entire onboarding to activation journey for clients.
• Experience in managing and guiding B2B clients, including SMEs, third-party sellers, and large conglomerates.
• Flexibility to work any 5 days (Monday to Sunday) on rotational shifts with weekly offs.

Requirements

• 1 to 3 years of experience in technical support roles, preferably within Telecom, IT, Networking, or related industries.
• Graduate degree in a technical stream: B.E./B.Tech, BCA, MCA, B.Sc. (focusing on Electrical, Computer Science, IT, Electronics, or similar fields).
• Proven experience managing both inbound and outbound calls.
• Ability to work in a hybrid setup (4 days in-office, 1 day work-from-home).

Location

Bangalore, India

ChargePoint is committed to an inclusive and diverse team and is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

If your experiences and skills align with our needs, we will contact you directly. Applicants only; recruiting agencies should not contact us.