Data & Insights Analyst II

Role Overview

Airlines Reporting Corporation (ARC) is seeking a Data & Insights Analyst II to own standard analysis, dashboards, recurring reporting, and sales operations support. The role translates business questions into analytical approaches, improves reporting processes, and maintains CRM and sales opportunity data while supporting cross-functional teams.

Key Responsibilities

• Own standard analysis end to end, including requirements gathering, data extraction, validation, dashboard/report development, synthesis of findings, and stakeholder follow-up.
• Work with cross-functional teams to implement CRM solutions to meet the needs of the CE Team and enterprise.
• Build and improve recurring dashboards, key performance indicator reporting, and standardized analyses that help stakeholders monitor performance and identify trends or issues. Routinely present results.
• Coordinate with Marketing and Product teams on CRM contact information, sales tracking, order processing, contracting and customer support. Resolve customer billing issues with Financial Services.