Data Analyst I

About the Role

UnitedHealth Group is hiring a Data Analyst I to elevate the provider experience through operational insights and strategic recommendations. The role monitors and investigates provider experience issues, analyzes operational data and feedback, and collaborates across teams to recommend and track improvements.

Responsibilities

• Analyze operational data, including provider feedback, contact patterns, claims metrics, authorization data, and performance indicators to identify opportunities for process improvement, cost optimization, and experience enhancement.
• Investigate emerging patterns, validate findings, and develop clear case writeups with supporting evidence and recommended next steps.
• Monitor and interpret dashboards, reports, and KPIs to detect trends and potential friction points across provider contact and operational journeys.
• Collaborate with teams across Provider Services, Claims, Clinical Operations, Network, Product, and other functions to drive improvements and resolve experience issues.
• Support intake and discovery for ad hoc analysis requests, help define scope, and deliver insights that inform strategic decisions.
• Present findings to senior leadership through clear, compelling narratives and visualizations.
• Track the impact of implemented recommendations and continuously refine approaches based on feedback and outcomes.